Jade Roberts

·       How can you maintain more control of customer relationships whilst working with a range of third party providers?

·       What technologies enable you to better manage your network of partners?

·       How can you still offer the flexible delivery options your customers want when working with third party delivery partners?

·       How can you work with third party providers to offer visibility and a clear channel of communication to customers

·       How can you form partnerships that will improve the delivery service, making it a frictionless experience for your customer?

·       How can you enhance your service offering through partnerships with competing and non-competing retailers?

·       Which stage of the supply chain and delivery process will benefit most from an aligned partnership with another retailer?

·       How can you share Click & Collect services with other retailers to make the offering more convenient for your customers?

·       What are the key components of a successful retail partnership?

·      How can you work with ultra-fast delivery services to keep up with increasing ‘buy now, want now’ consumer attitude?

·      What does the increasing partnership with ultra-fast delivery services mean for stores and store colleagues?

·      Can these partnerships benefit all retailers or will smaller ones get left behind?

·      Are ultra-fast delivery partnerships the key to competing with Amazon?