Retail Delivery Connect UK
TBC
TBC
Day 2, Thursday 13th October 2022
8:15 am - 8:55 am
Registration and Welcome - Coffee, Pastries and Smoothies!
After last-night’s lively drinks and dinner, kick-start your morning with some energy-boosting smoothies as well as sausage and bacon sarnies including vegan and veggie alternatives if that’s what you fancy! All to ready yourself for another exciting day at Retail Delivery Connect.
8:40 am - 8:50 am
Chairperson’s Opening Address:
STREAMLINING RETURNS
8:50 am - 9:20 am
KEYNOTE INTERVIEW: How can you offer a more flexible, simpler returns process and reduced cart abandonment to improve customer retention?
Sam Lyndon Bates -
Logistics Manager,
M&S
Dan Pitman -
Director of Operations,
Cox & Cox
Rosco Wendover -
Head of Logistics and Special Projects,
Neptune
Tim Stevens -
UK Head of Logistics,
bulk™
Jonathan Gorst -
Deputy Head of the Department of Management,
Sheffield Hallam University
· What are the latest options for returns
· How can you make the returns process simpler and more flexible for your customers?
· Ensuring returns hubs are in the right places, making it easier for customers to return goods
· How can you drive efficiencies in labour and transport?
How easy should you make the returns process?
Sam Lyndon Bates
Logistics ManagerM&S
Dan Pitman
Director of OperationsCox & Cox
9:20 am - 9:50 am
WORKING GROUP: How can you leverage the latest developments in urban delivery to offer your customers a more flexible and convenient returns process?
Sam Lyndon Bates -
Logistics Manager,
M&S
Paula Stevenson -
Supply Chain and Operations Director,
Monica Vinader
Jade Roberts -
Head of Customer Experience,
Monica Vinader
· How can you work with ultra-fast delivery services to keep up with increasing ‘buy now, want now’ consumer attitude?
· What does the increasing partnership with ultra-fast delivery services mean for stores and store colleagues?
· Can these partnerships benefit all retailers or will smaller ones get left behind?
· Are ultra-fast delivery partnerships the key to competing with Amazon?
Sam Lyndon Bates
Logistics ManagerM&S
Paula Stevenson
Supply Chain and Operations DirectorMonica Vinader
Jade Roberts
Head of Customer ExperienceMonica Vinader
9:50 am - 10:10 am
KEYNOTE: How can you disposition unwanted returns from your supply chain without disrupting the income stream?
Jonathan Gorst -
Deputy Head of the Department of Management,
Sheffield Hallam University
- How is the returns rate impacted when goods are sold as refurbished products and what does this mean for income?
- What does selling on second-hand channels and auctions mean for the rate of returns?
- What is the overall C02 impact of returns that have been sold again through refurbishment or second-hand channels?
DRIVING SUSTAINABLE DELIVERY
10:10 am - 10:30 am
FIRESIDE CHAT: How can you implement a sustainable fulfilment strategy without increasing costs or impacting convenience?
Alex Watson -
Fulfilment Logistics Director,
Superdry
David Wick -
Commercial Director,
Mirror Outlet
· What technology and data tools are available to help enhance sustainability and monitoring?
· What are the options for more sustainable packaging and how do these impact the bottom line?
· How can electrifying your delivery fleet help reduce your environmental impact?
· How can you work more with 3PLs, parcel lockers and decentralised inventory centres to reduce your fulfilment footprint?
· How can you improve sustainability in large parcel delivery?
· How much extra time will customers wait for their delivery when given environmental incentives?
Alex Watson
Fulfilment Logistics DirectorSuperdry
10:30 am - 10:50 am
CASE STUDY: How to leverage last-mile sustainability innovations to reduce carbon emissions and meet increasing customer expectations
- How can you capture real-time data on carbon emissions and connect systems with logistics partners to track and share this data?
- How can you better communicate our sustainability credentials with customers?
- Should the retailer be responsible for educating the consumer on sustainability in the delivery process?
10:50 am - 10:55 am
5 minutes transition
11:25 am - 11:30 am
5 minutes transition
Network with your industry peers and make valuable new contacts whilst enjoying a revitalising refreshment.
12:00 pm - 12:05 pm
5 minutes transition
LEVERAGING DATA ANALYTICS
12:05 pm - 12:35 pm
INTERVIEW: How can you embed data analytics across your supply chain to meet customer demand for speed, flexibility and reliability?
Guy Melbourne -
Head of Operations,
Whittard of Chelsea
Kevin Davis -
Head of Logistics,
M&S
· How can data insight software help you gain visibility, speed up deliveries and cut shipping costs?
· How can big data help you adapt your forecasting and planning models to move stock to where it is most needed?
· How can you transform your internal culture so that data is seen as a key asset in improving your supply chain?
12:35 pm - 12:55 pm
CASE STUDY: How to use predictive analytics to spot early warning signs of last-mile delivery issues and improve real time decision making
12:55 pm - 1:00 pm
5 minutes transition
1:00 pm - 1:30 pm
Private business meetings for you to benchmark solution providers
1:30 pm - 2:30 pm
Lunch Break
EVALUATING FULFILMENT INNOVATIONS
2:30 pm - 3:00 pm
DRAGONS’ DEN: Get a sneak peek into the most innovative fulfilment offerings to see how they are revolutionising the retail industry as we know it today!
3 start-ups. 5-minute pitch each. A room full of potential users. Join our dragons as they assess the latest delivery innovations from start-up companies pitching their tech in a bid to win first place. Listen up as the dragons review the technology’s benefits to your business, predict their future success and deliver their verdicts. The ultimate decision is in your hands though, as the audience get to vote for their favourite. Will you find the next big thing?
3:00 pm - 3:20 pm
KEYNOTE: How will the cost-of-living crisis impact consumer purchasing behaviour running into peak and beyond?
Richard Lim -
Chief Executive,
Retail Economics
Richard Lim
Chief ExecutiveRetail Economics