Retail Delivery Connect UK
TBC
TBC
DAY 1, Wednesday 12th October 2022
8:00 am - 8:30 am
Registration and Welcome Coffee
Catch up with friendly faces before the event kicks off over a much-needed morning coffee.
8:30 am - 9:45 am
Welcome Remarks and Delegate Orientation: Hannah Davis, Content Director, WBR
SPEEDING UP DELIVERY
9:00 am - 9:30 am
INTERACTIVE PANEL DISCUSSION: How can you use your existing store and fulfilment network to speed up delivery without investing billions in new technology?
Greg Bertrand -
Head of Whoosh,
Tesco Whoosh
Kevin Davis -
Head of Logistics,
M&S
Doug Bingham -
Head of Logistics,
Toolstation
Clare Bottle -
CEO,
UKWA
· How can you get closer to your customers in order to speed up delivery and achieve seamless returns?
· How to create a solid network of micro-fulfilment stores
· As customer journeys become increasingly complex, how can you reassess your delivery operations to best optimise your existing fulfilment network?
· How to create a solid network of micro-fulfilment stores
· How to gain visibility of the full supply chain to improve inventory management?
9:30 am - 9:50 am
INTERVIEW: How can you leverage the latest rapid delivery partners to offer your customers the most convenient last mile experience?
SPONSOR
MEETING CUSTOMER EXPECTATIONS
9:50 am - 10:10 am
KEYNOTE: How we transformed our fulfilment capabilities and bridged the delivery experience gap to meet post-pandemic customer expectations
David Robinson -
Chief Operating Officer,
Pets At Home
· What delivery and returns options do customers want in the post-pandemic retail environment?
· Where should you start when you want to transform your delivery experience?
· What technologies should you be investing in to help improve customer experience?
· How can offering multiple deliver options such as a tiered fulfilment system help improve customer experience?
David Robinson
Chief Operating OfficerPets At Home
10:10 am - 10:25 am
Networking Bingo!
Throw yourself into our popular networking session to meet as many people in the room as you can in 15 minutes. Grab a bingo card and a pen, search out the numbers you need, and you could be going home with a prize – An Amazon Echo Dot, Apple Airpods or a FitBit
10:25 am - 10:30 am
5 minutes transition
SPONSOR
11:00 am - 11:05 am
5 minutes transition
Network with your industry peers and make valuable new contacts whilst enjoying a revitalising refreshment.
11:35 am - 11:40 am
5 minutes transition
IMPROVING THE DELIVERY EXPERIENCE
INTERACTIVE WORKING GROUPS
11:40 am - 12:40 pm
WORKING GROUP How can you better communicate with your customers throughout the delivery experience to build trust and improve your brand reputation?
Vinesh Patel -
Head of Planning,
Sky Mobile
Paula Stevenson -
Supply Chain and Operations Director,
Monica Vinader
Jade Roberts -
Head of Customer Experience,
Monica Vinader
Craig Rose -
Transport Manager,
Bensons for Beds
· How can you maintain more control of customer relationships whilst working with a range of third party providers?
· What technologies enable you to better manage your network of partners?
· How can you still offer the flexible delivery options your customers want when working with third party delivery partners?
· How can you work with third party providers to offer visibility and a clear channel of communication to customers
Paula Stevenson
Supply Chain and Operations DirectorMonica Vinader
Jade Roberts
Head of Customer ExperienceMonica Vinader
Craig Rose
Transport ManagerBensons for Beds
12:40 pm - 1:00 pm
PRESENTATION: How can you leverage the latest click & collect and drop box innovations to offer your customer’s a more flexible omnichannel experience?
- What are the benefits to retailers of offering more click & collect services?
- How can click & collect and locker services be used to drive efficiencies in returns?
- What are the latest innovations in drive-through and contactless click & collect services?
1:00 pm - 1:05 pm
5 minutes transition
1:05 pm - 1:35 pm
Private business meetings for you to benchmark solution providers
1:35 pm - 2:35 pm
Lunch Break
Network with your industry peers and make valuable new contacts during our lunch networking break in the buzzy lunchroom. This is your chance recharge for a packed afternoon of sessions and meetings with relevant hand-picked solution providers.
3:05 pm - 3:10 pm
5 minutes transition
CREATING RETAIL PARTNERSHIPS
3:10 pm - 4:10 pm
WORKING GROUP: How can you partner with other retailers to expand your distribution footprint and give your customers more flexibility?
Brendan Curtis -
Global Head of Logistics and Supply Chain,
White Stuff
Matthew Shepherd -
Head of Supply Chain,
Ted Baker
Jade Roberts -
Head of Customer Experience,
Monica Vinader
· How can you form partnerships that will improve the delivery service, making it a frictionless experience for your customer?
· How can you enhance your service offering through partnerships with competing and non-competing retailers?
· Which stage of the supply chain and delivery process will benefit most from an aligned partnership with another retailer?
· How can you share Click & Collect services with other retailers to make the offering more convenient for your customers?
· What are the key components of a successful retail partnership?
Brendan Curtis
Global Head of Logistics and Supply ChainWhite Stuff
Jade Roberts
Head of Customer ExperienceMonica Vinader
4:10 pm - 4:15 pm
5 minutes transition
Beer Roundtables
4:15 pm - 5:20 pm
Chatham House Rules
Benchmark with your peers in our small-group, interactive roundtable discussions. Pick one from the following topics and with a beer in hand, find solutions to your current challenges:
Roundtable 1: Last mile: What lessons can you learn from other retailers to help reduce last mile process inefficiencies?
Paula Stevenson, Supply Chain and Operations Director, Monica Vinader
Roundtable 2: Reverse logistics: How can you better manage the returns process to provide greater flexibility for customers?
Vinesh Patel, Head of Planning, Sky Mobile
Roundtable 3: Warehouse automation: How can you apply AI based technologies to improve accuracy and speed up the pick and pack process?
Adam Horton, Head of Logistics, Cromwell
Roundtable 4: Location, location, location: How can you better leverage your store and fulfilment locations to improve your delivery times?
Rosco Wendover, Head of Logistics and Special Projects, Neptune
Kirsten Tisdale, Senior Logistics & Supply Chain Consultant/Director, Aricia Limited
5:20 pm - 5:30 pm
Chair’s Closing Remarks
5:30 pm - 6:30 pm
Drinks Reception
Join us for Retail Delivery Oktoberfest!
Relax, sit down and enjoy conversation with your peers and new connections as we celebrate Oktoberfest with some live music, Bratwurst and German beers.
