Retail Delivery Connect UK

TBC

TBC

Jonathan Gorst

Deputy Head of the Department of Management Sheffield Hallam University

Day 2, Thursday 13th October 2022

8:50 AM KEYNOTE INTERVIEW: How can you offer a more flexible, simpler returns process and reduced cart abandonment to improve customer retention?

·       What are the latest options for returns

·       How can you make the returns process simpler and more flexible for your customers?

·       Ensuring returns hubs are in the right places, making it easier for customers to return goods

·       How can you drive efficiencies in labour and transport?

How easy should you make the returns process?

9:50 AM KEYNOTE: How can you disposition unwanted returns from your supply chain without disrupting the income stream?

  • How is the returns rate impacted when goods are sold as refurbished products and what does this mean for income? 
  • What does selling on second-hand channels and auctions mean for the rate of returns? 
  • What is the overall C02 impact of returns that have been sold again through refurbishment or second-hand channels? 


Check out the incredible speaker line-up to see who will be joining Jonathan.

Download The Latest Agenda