Sam Lyndon Bates

·       What are the latest options for returns

·       How can you make the returns process simpler and more flexible for your customers?

·       Ensuring returns hubs are in the right places, making it easier for customers to return goods

·       How can you drive efficiencies in labour and transport?

How easy should you make the returns process?

·      How can you work with ultra-fast delivery services to keep up with increasing ‘buy now, want now’ consumer attitude?

·      What does the increasing partnership with ultra-fast delivery services mean for stores and store colleagues?

·      Can these partnerships benefit all retailers or will smaller ones get left behind?

·      Are ultra-fast delivery partnerships the key to competing with Amazon?